Agency management made easy, predictable and cost-effective – in one place
When shifts can’t be filled through your staff bank and an agency worker is needed, our agency management software makes the process simple.
Agency management software that ensures you’re always selecting the most affordable compliant worker
Finding agency workers to fill vacant shifts can seem daunting, time-consuming and expensive; that’s why we’re putting agency management back in your hands. So, when shifts can’t be filled through your staff bank, there’s finally an easy way to manage your own agency staffing process.
With Patchwork’s technology, we now have access to a broader range of agencies and workers, which is helping us to control pay rates and reduce temporary staffing spend. The visibility over the agency supply chain has made it easier for our teams to book the most cost-effective agency worker, and we’ve already sourced doctors at lower rates who we’d never been able to engage previously.
You're in control of your agency staffing with:
Choose what works for you
Full financial control over your temporary staffing ecosystem
Automatically prioritise cost-effective bank workers
With full visibility of the staffing process from end-to-end, when last-minute vacancies strike, the most affordable bank worker will always be requested first. If the shift can’t be filled through the staff bank, sourcing an agency worker that meets your needs is now easier than ever. And if a bank worker becomes available, it’s simple to deselect the booked agency worker with our ‘agency bump’ tool.
Instant access to additional savings of 20% on your agency costs
Patchwork offers the only vendor management system that includes fully integrated direct engagement contracting. Our integrated approach ensures you always source the most cost-effective worker, saving you up to 20% instantly with no extra work for your teams. Our agency management software supports employment model best practice, and reduces the time taken to manage DE activity.
Complete visibility of agency usage and costs
One centralised system enables you to select workers that meet specific rate requirements, including a breakdown of agency, worker & VAT charges. Patchwork Insights, our market-leading information management and reporting tool, gives you complete visibility of agency usage and costs. Make informed decisions in line with financial targets, and easily create NHSEI-compliant agency returns.
Agency management doesn’t need to be this hard
Straightforward agency tiering with configurable auto-cascade options for a predictable staffing safety net
Our approved agency workflow allows you to create up to ten agency tiers using trusted frameworks. By tiering your agencies in order of priority with configurable auto-cascade rules, you gain greater predictability over shift-filling, guarantee the most appropriate and cost-effective worker every time, and build positive relationships with your trusted agencies. Request and review agency workers in real-time, making it simple for you to efficiently manage bookings.
Take the headache out of contract management
Create and issue contracts in the same centralised portal used to source and manage workers, taking the headache out of direct engagement activity. Our integrated approach ensures you always source the most cost-effective worker, saving you up to 20% instantly with no extra work for your teams. Our agency management software supports employment model best practice, and reduces the time taken to manage employment activity.
Lighten the email back-and-forth for everyone
Minimise admin work for everyone involved in the agency management process. Our three fully interoperable, easy-to-use components mean no more spreadsheets or ad hoc emails to and from agencies. Users of Patchwork Bank have the option to automatically cascade shifts to agency using configurable time-based rules, per staff group and per department as needed.
Patchwork’s expertise and market knowledge are outstanding, and their phenomenal support to implement Patchwork in Trusts truly sets them apart from other companies. The product is brilliant, very clearly linking to savings, and provides easily accessible data, which hugely goes above other systems.