Agency management,
finally made simple

Transparent agency management for cost-effective temporary staffing.

Users can compare different NHS agency staff to pick the most appropriate one for their needs

Tech that gives you confidence to source the right agency worker for you

Finding agency workers to fill vacant shifts can seem daunting, time-consuming and expensive; that’s why we’re putting agency management back in your hands. So, when shifts can’t be filled through your staff bank, there’s finally an easy way to manage your own agency staffing process.

Illustration showing some of the different configurations of Patchwork Agency Manager

With Patchwork’s technology, we now have access to a broader range of agencies and workers, which is helping us to control pay rates and reduce temporary staffing spend. The visibility over the agency supply chain has made it easier for our teams to book the most cost-effective agency worker, and we’ve already sourced doctors at lower rates who we’d never been able to engage previously.

Karl Westgate Head of Medical Staffing, Cornwall Partnership NHS Foundation Trust

You're in control of your agency staffing with:

Choose what works for you

You know what’s best for your organisation. Use Patchwork Agency Manager on its own or with all our workforce solutions as part of Patchwork 360.

Patchwork’s complete workforce solution, illustrated here with 6 iPhone screens in a row showing different functionalities

Full financial control over your temporary staffing ecosystem

Automatically select the most affordable worker

With full visibility of the staffing process from end-to-end, when last-minute vacancies strike, the most affordable bank worker will always be requested first. If the shift can’t be filled through the staff bank, sourcing an agency worker that meets your needs is now easier than ever.

A user compares the agency rate with the bank rate in the Patchwork Hub to ensure the best value for money

Save money with effective rate management

Get full visibility of agency staff, shift proposals and direct engagement status, so you can choose the most cost-effective agency worker. One centralised system enables you to select workers that meet specific rate requirements, including a breakdown of agency, worker & VAT charges.

A user compares different NHS agency staff to pick the most appropriate one for their needs

Full visibility of agency usage and costs to meet NHSEI standards

Patchwork Insights, our market-leading information management and reporting tool, gives you complete visibility of agency usage and costs. Make informed decisions in line with financial targets, and easily create NHSEI-compliant agency returns.

Visualisation of reduced agency spend, reduced total spend, a typical shift card on the Patchwork app, a bar graph showing shift fill sources, and a button allowing the user to create an NHSEI agency return form

Agency management doesn’t need to be this hard

Instantly access approved agencies to save time, with configurable auto-cascade options

Our integrated portal allows you to manage contracts, and request and review agency workers in real-time, making it simple for you to efficiently manage bookings.

2 images of 2 NHS bank workers arranged on a diagonal

Straightforward agency tiering for compliant, safe staffing

Our approved agency workflow allows you to create up to ten agency tiers using trusted frameworks. By tiering your agencies in order of priority with configurable auto-cascade rules, you gain greater predictability over shift-filling, guarantee the most appropriate and cost-effective worker every time, and build positive relationships with your trusted agencies.

Illustration showing some of the different configurations of Patchwork Agency Manager, including giving a user the ability to propose an agency worker, assign an agency worker, edit charge rate, and lock agency margin

Lighten the administrative load for everyone

Minimise admin work for everyone involved in the agency management process. Our three fully interoperable, easy-to-use components mean no more spreadsheets or ad hoc emails to and from agencies. Users of Patchwork Bank have the option to automatically cascade shifts to agency using configurable time-based rules, per staff-group and per department as needed. Auto-cascade rules can also be configured to automate the sending of shifts through agency tiers.

A user selects an agency worker using Patchwork Agency Manager, with visibility over their rate

Patchwork’s expertise and market knowledge are outstanding, and their phenomenal support to implement Patchwork in Trusts truly sets them apart from other companies. The product is brilliant, very clearly linking to savings, and provides easily accessible data, which hugely goes above other systems.

Andy Small Workforce Transformation Lead

We migrate your current agency management processes and information over to Patchwork Agency Manager

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