Transforming the staff bank at West London NHS Trust, one of the UK’s largest mental health services

Highlights

346% staff bank growth in 3 years

> 90% average staff bank fill rate consistently over a 3 year period

Fewer than 3% of shifts paid at escalated rates in 9 month period

Shifts booked by bank clinicians up to 8 weeks in advance

Reduced admin burden through digitised and automated processes

Efficient 4-week implementation including bespoke product changes

The Challenge

West London NHS Trust (WLT) is one of the most diverse UK mental health care providers, treating 100,000+ people annually. Previously, due to the use of paper timesheets, and geographical spread of sites – the shift & authorisation sign-off process was complex and lengthy. This resulted in shifts often being filled by agency last minute or at escalated rates.

The Solution

WLT and Patchwork worked collaboratively to identify key pain points in each department, streamline all processes and workflows, and implement Patchwork’s tech-enabled staff bank service to create one centralised, digital staff bank function; which could be seamlessly managed by teams across the Trust.

Results

Staff Bank Growth and Increased Shift Lead Time

  • 346% staff bank growth in 3 years
  • Shifts booked up to 8 weeks in advance

Bespoke New Product Features

  1. Mandatory Profile Photos – As the Trust’s clinicians often work at high security hospitals that demand this additional security check, Patchwork created this bespoke new app feature for WLT.
  2. Additional Documentation Checks – To sign up to the staff bank, clinicians must provide qualification certification (in 1983’s Mental Health Act Section 12). Patchwork configured systems to grant WLT’s staff bank team instant access to this information.

Increased Staff Bank Fill Rate

  • 90% average staff bank fill rate consistently over a 3 year period
  • In the first 3 months alone, 20% increase in average shift fill rate
  • In the first 3 months alone, 15% reduction in agency usage

One Centralised, Digitally Transformed Staff Bank

  • Efficient 4-week implementation including bespoke product changes
  • Fewer than 3% of shifts paid at escalated rates in a 9 month period

Our fill-rates speak for themselves with the utilization of Patchwork. I strongly believe Patchwork has massively assisted within our trust and I can ensure this productivity can else be implemented elsewhere.

Fahd Rehman, Temporary Staffing Team Lead West London NHS Trust

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